Complaints

We’re always working hard to make things better, so we want to know if you have any suggestions or concerns regarding the service you receive from us or one of our branded introducers.

If you’re contacting us to raise a complaint in relation to our failure (or one of our branded introducers) to provide a service which has left you dissatisfied or resulted in you suffering (or may suffer) a financial loss, material distress or material inconvenience, please inform us of your experience as a matter of urgency.

The best way to get in touch to express your views is to complete the contact form on this page but alternatively, please feel free to email or call us:

complaints@sciopay.co +44 (0)203 992 7639

If you do contact us, please outline the following information:

• The date of complaint
• The nature of the complaint
• The impact the subjected complaint has had on you or your business,
• Your contact details and any additional information you think will be helpful

Branded intrdocuder

• Establish a relationship with you
• Introduce you to sciopay and our international payment offering
• Provide you with a commercial FX service which is agreed by sciopay
• Provide ongoing help to you